How to manually update the add-in
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Unfortunately, due to a problem on the side of Microsoft Office Store, updates do not always happen automatically. You can force the Shared Email Templates update by following the instructions below.
Force the add-in update in Outlook #
You can force the Shared Email Templates add-in to update in one of the following ways:
In the classic Outlook for Windows, click anywhere in the Shared Email Templates pane, and then press Ctrl+F5.
In Outlook for Mac, go to the More (…) menu in the lower-right corner of the Shared Email Templates pane, select About, then right-click the pane and select Reload.
In Outlook Online (Outlook on the web, Outlook in your browser), go to the More (…) menu in the lower-right corner of the Shared Email Templates pane, select About, right-click the pane, and then select:
- Refresh frame in Microsoft Edge.
- Reload frame in Google Chrome.
- Reload Page in Apple Safari.
If this doesn’t help, try the steps below.
Update the add-in: Instructions for Microsoft 365 admins #
In the Microsoft 365 admin center, go to Settings > Integrated apps.
Select Shared Email Templates.
Under Actions, select Update.
If you installed the add-in using a custom manifest file, please contact us and we’ll send you a new one.