The add-in doesn't load or loads slowly
Issue: When I run Shared Email Templates, the templates don’t show up and the add-in pane looks empty. A few minutes later the templates appear on the pane.
Possible causes:
- The network connection is poor.
- You use several Internet connections.
In case of two or more connections, for example, Wi-Fi and some corporate VPN, Outlook selects a network connection in an unknown way, that is why some of your teammates may not notice the problem with loading the add-in as their Outlook is connected through Wi-Fi, while for others the add-in may not work at all because Outlook is connected through some specific connections.
Solution: Check what network connection is currently used by your system by going to Control Panel > Network and Internet > Network Connections.
If your company uses some corporate network and your Outlook is connected through it, contact your network administrators and ask them to add enabling rules for the following domains:
https://email-templates.app
https://*.email-templates.app
https://email-templates-editor.app
https://*.email-templates-editor.app