Issues with bulleted and numbered lists
In this article
Issue: The bulleted and numbered lists used in templates are inserted incorrectly into the message body.
Cause: The issue mostly occurs in the desktop version of Outlook on Windows and Mac due to a bug on the Microsoft Outlook side. You can observe it when creating a template based on the selected text in an Outlook message or when the text for a template has been created in another application, for example, Microsoft Word, and then copied to Outlook.
Solution: Until Microsoft fixes the problem on their side, unfortunately, we can do nothing to change this behavior. However, we can suggest the following workaround:
- Insert the problematic template into the message body.
- Correct the formatting.
- Copy the corrected text.
- Start editing the problematic template.
- Replace the part that is formatted incorrectly with the copied text.
- Save the template and try to insert it into the message.
You can also send the HTML code of your problematic template to support@ablebits.com, so our developers can investigate the issue further. Just follow these steps:
- Start editing the template.
- On the template editor toolbar, select the
View HTML button. - Copy the entire HTML code.
- Paste the code into a new Word document.
- Send the Word document to us as an email attachment.