Troubleshooting

The links below lead to solutions for problems you might encounter when installing, running, or using Shared Email Templates for Microsoft Outlook. If the issue you’ve faced is not listed here or the instructions don’t work for you, feel free to contact us at support@ablebits.com. We’ll be happy to help.

• Known issues
  See the list of issues caused by browser or platform limitations.

• Need admin approval dialog
  Learn what to do if the Microsoft Need admin approval dialog appears for Shared Email Templates.

• Create a custom app consent policy for Shared Email Templates
  See a detailed guide to creating a custom app consent policy for Shared Email Templates and Shared Email Templates 2 using PowerShell.

• Installation problems
  Learn how to resolve errors that might occur when you’re adding Shared Email Templates to Outlook.

• No add-in icon in the Outlook ribbon
  Learn why the Shared Email Templates icon might be missing from the Outlook ribbon and how to resolve the issue.

• Starting problems
  Check this section if the Shared Email Templates add-in doesn’t start in Outlook.

• Connection issues
  See what you can do if the Shared Email Templates add-in doesn’t load properly or shows an error message saying there’s no connection to the server.

• Template formatting issues
  Understand why text, list, or table formatting may break in Shared Email Templates and how to fix the problem.

• Forgotten passsword
  Learn how you can recover your Shared Email Templates password.

• Missing templates
  Visit this section if you no longer see your personal or team templates on the add-in pane.

• Other issues
  Explore additional troubleshooting topics.