Troubleshooting

The links below lead to solutions for problems you might encounter when installing, running, or using Shared Email Templates for Microsoft Outlook. If the issue you’ve faced is not listed here or the instructions don’t work for you, feel free to contact us at support@ablebits.com. We’ll be happy to help.

• Known issues
  See the list of issues caused by browser or platform limitations.

• No add-in icon in the Outlook ribbon
  Learn why the Shared Email Templates icon might be missing from the ribbon and how to resolve the issue.

• Error: Sorry, we can’t complete this operation right now
  Learn what to do if the add-in shows “Sorry, we can’t complete this operation right now.”

• Error: Access is denied
  Understand why you see “Access is denied” when trying to install the add-in.

• Error: This app could not be started
  Find out what to do if you see this error when trying to start the add-in.

• The add-in doesn’t start or requires constant sign-in
  Understand why the add-in fails to launch or asks for sign-in repeatedly.

• Connection issue: The add-in doesn’t load or loads slowly
  Find out what you can do if your templates show up slowly in the add-in pane or do not show up at all.

• Connection issue: There is no connection to the server
  Learn what might cause this issue and how to fix it.

• Need admin approval dialog
  Learn what to do if the Microsoft Need admin approval dialog appears for Shared Email Templates.

• Forgotten passsword
  Learn how you can recover your Shared Email Templates password.

• Personal templates are missing
  Find out where to look for missing personal templates.

• Team templates are missing
  Learn how to find missing team templates.

• Email subject goes missing
  If the subject inserted with the Add or Fill macro disappears, here’s how to resolve the problem.

• Error: File not found
  Learn why this error message appears and what to do when you see it.

• Template formatting issues
  Understand why text, list, or table formatting may break in Shared Email Templates and how to fix the problem.

• Uninstall the add-in
  Learn how to uninstall Shared Email Templates.

• Other issues
  Explore additional troubleshooting topics.

• Migrate from legacy add-ins
  Learn how to move your templates from the legacy Template Phrases add-ins to Shared Email Templates.