Shared Email Templates
Error: Access is denied
Issue: I get “Access is denied. Please contact your administrator” when trying to install Shared Email Templates.
Cause: You don’t have permissions to install add-ins from the Office Store.
Solution: Contact your IT department and ask them to do the following:
- Sign in to the Microsoft 365 admin center.
- Go to Settings > Org settings > Services > User owned apps and services.
- Make sure the Let users access the Office Store and Let users start trials on behalf of your organization options are enabled.