No add-in icon in Outlook

There is no add-in icon right after installation #

Issue: I’ve just installed Shared Email Templates, but I can’t find its icon in Outlook.

Possible causes:

• You have Office updates that need to be installed.
• There’s a problem with Microsoft delivery services.

Solution:

• For desktop Outlook: install Office updates, restart your computer, and then check Outlook for the add-in icon.
• For Outlook Online (Outlook on the web, Outlook in your browser): locate the add-in icon by following these instructions.

The add-in icon has disappeared in the desktop Outlook #

Issue: I no longer see the Shared Email Templates icon on my Outlook ribbon.

Possible causes:

• You have Office updates that need to be installed.
• You have multiple email accounts in Outlook.

Solution: Install Office updates and restart your computer. Then, in Outlook, switch to the account where you installed Shared Email Templates and find the add-in icon.

The add-in icon is visible in Outlook on the web but missing in the desktop version #

Issue: I’ve installed Shared Email Templates and can see its icon in Outlook Online, but not in classic desktop Outlook.

Cause: The problem might be caused by the disabled Turn on optional connected experiences option in the classic Outlook for Windows.

Solution: In the classic Outlook for Windows, go to File > Options > General > Privacy Settings and make sure that there’s a check mark next to Turn on optional connected experiences.