Troubleshooting other issues with the add-in

If you encounter any of the issues listed below, follow the corresponding links to learn how to fix them.

• Outdated Microsoft Office version
  The add-in might not work correctly with an outdated version of Microsoft Office. Learn how to fix this.

• Outlook running on Internet Explorer or Edge Legacy
  Find out what to do if Outlook is running on Edge Legacy or Internet Explorer, which are no longer supported by Microsoft.

• The add-in’s previous version keeps showing after a new release
  See what to do if the old version of the add-in still appears after a new release.

• Create a custom app consent policy for Shared Email Templates
  See a detailed guide to creating a custom app consent policy for Shared Email Templates and Shared Email Templates 2 using PowerShell.