How to force the add-in update in Outlook

You can force the Shared Email Templates add-in to update in one of the following ways:

• In the classic Outlook for Windows, click anywhere in the Shared Email Templates pane, and then press Ctrl+F5.
• In Outlook for Mac, go to the More (…) menu in the lower-right corner of the Shared Email Templates pane, select About, then right-click the pane and select Reload.
• In Outlook Online (Outlook on the web, Outlook in your browser), go to the More (…) menu in the lower-right corner of the Shared Email Templates pane, select About, right-click the pane, and then select:
  • Refresh frame in Microsoft Edge.
  • Reload frame in Google Chrome.
  • Reload Page in Apple Safari.

If this doesn’t help, try the steps below.

See also #

• How to update the add-in via the Microsoft 365 admin center